The HelpDesk is used to submit requests for Technology assistance/information. HelpDesk accounts are automatically created with the same username and password as your Computer/Network account (unified password). Your password will continue to be synchronized, e.g. when you change your Computer/Network password, your HelpDesk password will automatically change to the same password. You are not able to change your HelpDesk password independently.

If you are unable to submit a Helpdesk ticket, please email with a Personal email NOT your OCSB email requesting a unified password change (both Network and OCSB email password will be changed).

Check this video out for more information: Submitting a Helpdesk Ticket